Last updated: October 6, 2026
This Shipping, Returns & Refunds Policy applies to physical products purchased directly from authormattguzman.com and sold by Mindfast Publishing. Purchases made through Amazon or other third-party retailers are subject to the shipping, return, and refund policies of those retailers.
SHIPPING DESTINATIONS
We currently ship physical products to addresses in the United States and Canada. Available shipping methods, shipping charges, and any applicable free-shipping offers will be displayed during checkout.
PROCESSING AND SHIPPING
Orders are generally processed and shipped within 3–5 business days after an order is placed and payment is successfully completed.
Processing times may be longer during holidays, periods of unusually high order volume, or because of circumstances outside our reasonable control. Delivery times after shipment vary depending on the destination, carrier, and other factors outside our control.
If we become aware of a significant delay affecting your order, we will communicate with you as appropriate and provide any options required by applicable law.
Shipping charges, if applicable, are shown at checkout before you complete your purchase.
FINAL SALE AND CHANGE-OF-MIND RETURNS
Except as described below or as otherwise required by applicable law, sales of physical products are final.
We do not generally accept returns, exchanges, or provide refunds because a customer changes their mind, no longer wants an item, or orders an item by mistake.
Please review your order carefully before completing your purchase.
PERSONALIZED AND CUSTOMIZED PRODUCTS
Personalized, inscribed, signed-to-name, or otherwise customized products are made or prepared specifically for the customer and are final sale, except when the product arrives damaged or defective, the wrong item was provided, or a refund or other remedy is required by applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged or defective, or you receive an item different from what you ordered, please contact us at matt@authormattguzman.com.
Please include your order number, a description of the problem, and, when appropriate, a photograph showing the damage, defect, or incorrect item.
After reviewing the issue, Mindfast Publishing may provide a replacement or refund, as appropriate, at no additional cost to you.
LOST ORDERS
If an order appears to have been lost in transit and has not been successfully delivered, please contact us at matt@authormattguzman.com with your order information.
After reviewing the circumstances and available tracking information, we may provide a replacement or refund, as appropriate, at no additional cost to you.
Orders shown by the carrier as successfully delivered may require additional investigation before a replacement or refund can be issued.
REFUNDS
When a refund is approved, it will generally be issued to the original payment method. The time required for the refund to appear in your account may vary depending on the payment provider or financial institution.
When a refund results from a damaged, defective, incorrect, or lost order for which Mindfast Publishing is responsible, the customer will not be charged additional shipping costs to receive an approved replacement or refund.
THIRD-PARTY PURCHASES
This policy applies only to purchases made directly through authormattguzman.com.
Books and other products purchased through Amazon, Audible, bookstores, or other third-party retailers or platforms must be returned to or handled through the retailer or platform from which they were purchased and are subject to that retailer’s or platform’s policies.
YOUR LEGAL RIGHTS
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer-protection law.
CONTACT US
If you have questions about shipping, returns, refunds, or an order placed through this website, please contact:
Matt Guzman
Mindfast Publishing
3245 University Ave, Suite 1132
San Diego, CA 92104
Email: matt@authormattguzman.com